What's Included with TCH's Management?

📘 Overview

Texas Corporate Homes provides access to mid-term rental opportunities and near-comprehensive property management designed for high-touch guest bookings. Below is a detailed breakdown of what is included in the Owner Program and property management services, as well as what is not included.

✅ What Is Included?

🤝 Partnerships, Advertising, Marketing, and Reservations

Access to a network of 40+ commercial partners, including corporate, relocation, and insurance housing providers, developed over more than 10 years
Advertising on 5+ platforms for increased visibility
Investment in geo-targeted search and social advertising directed toward relevant demographics and industry contacts
Professional photography and mid-term rental descriptions
Ongoing partner relationship development to maximize wallet share directed to Texas Corporate Homes

🗓️ Reservation Management

Facilitating showings and evaluating prospective guests
Qualifying guests and answering property-related questions
Drafting and executing rental agreements in compliance with state laws
Coordinating guest move-ins and move-outs
Managing reservation extensions and terminations

💳 Rent Collection, Payments, and Reporting

Invoicing and collecting rent payments
Processing and distributing owner payments
Maintaining a live Owner Dashboard with reservation data and financial statements
Scheduling and presenting bi-annual performance reviews
Billing guests for utility overages when applicable
Handling rental hold refunds and providing a final account statement reconciling deposits, damages, and outstanding balances

🧹 Make-Ready Process and Property Maintenance

🧼 Turnover Cleaning & Inspections

Cleaning and preparing the property between guests, including:
- Make-ready cleaning before guest arrival
- Touch-up cleaning if the property has been vacant for more than three weeks
- Quality inspections to confirm readiness
Testing and maintenance checks for:
- Appliances
- Plumbing, electrical systems, HVAC, faucets, and toilets
Inventory checks and replacement of missing or damaged items
Detailed documentation with 300–500 photos at each turnover
Trash management to ensure collection on scheduled pickup days
Notation of existing damage

🛠️ Ongoing and Emergency Maintenance

Scheduling regular and emergency maintenance
Preventative maintenance, including:
- Air and refrigerator filter replacement (labor included; parts not included)
- Smoke detector and electronic lock battery replacement (labor included; parts not included)
Vendor and contractor coordination, including scheduling repairs with guests
Handling maintenance invoices under the owner’s designated maintenance threshold (paid and deducted from rental income)

👥 Guest Management

Handling guest disputes, concerns, and mid-reservation questions
Enforcing rental terms when necessary
Managing the eviction process, if required

❌ What Isn’t Included?

🚫 Maintenance Exclusions

Parts and supplies for:
- Air filters
- Smoke detector batteries
- Touch-up paint
Seasonal and exterior maintenance, including:
- Sprinkler adjustments
- Winterization (available as an optional service)
- Landscaping
- Pool, spa, or hot tub maintenance
- Gutter or roof maintenance bids or appointments
- Water softener, home filtration, or electric vehicle charger maintenance
- Home vacuum system maintenance
Major maintenance costs:
- Invoices exceeding the owner’s designated maintenance threshold are submitted to the owner for direct payment to the service provider upon approval

🧽 Turn Cleaning Exclusions

Interior garage cleaning
Backyard, patio, or patio furniture cleaning
Carpet and upholstery cleaning (typically expected once or twice per year)
Housewares replacements considered normal wear and tear
Additional trash removal if waste does not fit in exterior bins

📄 Miscellaneous Exclusions

Handling HOA or city correspondence and paperwork
Mid-reservation inspections
Managing misdelivered owner mail and parcels
Paying or managing taxes