Whats included in Owner Program and Property Management

Overview

Texas Corporate Homes strives to provide unparalleled access to unique mid-term rents and near-comprehensive property management tailored for high-touch guest bookings. Below is a detailed breakdown of what is included in our Owner Program and property management and what isn't.

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What Is Included?

Partnerships, Advertising, Marketing, and Reservations

  • Promote your property within our network of preferred partner corporate, relocation, and insurance housing providers.
  • Advertise properties on 5+ platforms for maximum visibility.
  • Spend substantially on geo-targeted search and social ad channels to targeted demographics and industry contacts.
  • Provide professional photography and compelling mid-term descriptions to attract high-quality, high-dollar reservations.

  • Foster partner partnerships to ensure the highest possible wallet share (% of their business they direct to us).

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Reservation Management

  • Facilitate showings, evaluate prospective guests, etc.
  • Qualify prospective guests and answer property-related questions.
  • Draft and execute rental agreements, ensuring compliance with state laws.
  • Coordinate guest move-ins and move-outs efficiently.

  • Manage reservation extensions and terminations.

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Rent Collection, Payments and Reporting

  • Invoice and collect rent payments on time.
  • Process and distribute owner payments seamlessly.
  • Maintain a live Owner Dashboard, complete with reservation data and financial statements
  • Schedule and present bi-annual performance reviews.
  • Bill guests for utility overages when applicable.

  • Handle rental hold refunds and provide a detailed final account statement at the end of the stay, reconciling deposits and applying charges for damages or outstanding balances.

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Make Ready Process and Property Maintenance

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Turnover Cleaning & Inspections

  • Cleaning and preparing the property between guests.
    • Make-ready clean before new guests arrive.
    • Touch-up clean when required (if the property has been vacant more than 3 weeks).
    • Quality inspection to ensure property readiness.
  • Testing and maintenance checks for:
    • All appliances
    • Plumbing, electrical, HVAC, water faucets, and toilets
  • Inventory and replacements for missing or damaged items.
  • Detailed documentation with 300-500 photos at every turnover for pre-arrival records.
  • Trash management – Ensure trash is collected in on the appropriate pickup days
  • Noting any existing damage‍

Ongoing and Emergency Maintenance

  • Scheduling regular and emergency maintenance as needed.
  • Preventative maintenance, including:
    • Air filter replacement (labor included, parts not included)
    • Smoke detector battery replacement (labor included, parts not included)
  • Vendor and contractor coordination, including scheduling repairs with guests.
  • Handling maintenance invoices under your designated maintenance threshold (paid and deducted from rental income).

Guest Management

  • Handling guest disputes, concerns and mid-reservation issues and questions.
  • Enforcing rental terms when necessary.

  • Managing the eviction process, if required.

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What Isn't Included?

Maintenance Exclusions

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  • Parts & Supplies for:
    • Air filters
    • Smoke detector batteries
    • Touch-up paint
  • Seasonal & Exterior Maintenance
    • Sprinkler settings adjustments
    • Winterization (Available as an optional service)
    • Landscaping services
    • Pool, spa, or hot tub maintenance
    • Gutter or roof maintenance bids/appointments
    • Water softener, home filtration, or electric car charger maintenance
    • Home vacuum system maintenance
  • Major Maintenance Costs

    • Maintenance invoices over your designated maintenance threshold will be sent to the owner for direct payment with the service provider upon approval.

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Turn Cleaning Exclusions

  • Garage cleaning (inside)
  • Backyard, patio, or patio furniture cleaning
  • Carpet and upholstery cleaning (Expected once or twice per year)
  • Housewares replacements considered normal wear and tear
  • Additional trash removal if all trash does not fit in exterior bins‍

Miscellaneous Exclusions

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  • Handling HOA or city correspondence and paperwork.
  • Mid-reservation inspections
  • Managing misdelivered owner mail and parcels.
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