Post-Checkout Clean and Inspection Process

What Happens After a Guest Leaves?

Note: your property is being fully marketed by our Reservations team throughout this process. Learn more about our Active Leasing Strategy.

Our Post-Checkout Clean & Inspection Process

At Texas Corporate Homes, we treat every home like it’s our own. That means keeping it spotless, damage-free, and ready for the next guest without hassle to you. Here’s how we handle the transition after a guest checks out:

🧼 Day of Checkout: Full Professional Cleaning

As soon as a guest departs, we send in a professional cleaning crew to clean the home top to bottom. This includes:

Thorough surface and floor cleaning
Laundry (linens, towels, etc.)
Re-stocking essentials
Trash removal
Inspection of any obvious issues during cleaning

You don’t pay for this—cleaning is baked into our operations to keep your property guest-ready.

📸 Next Day: Detailed Property Walk & Inspection

The following day, a core team member from Texas Corporate Homes visits the property to complete a Property Walk. This is our gold standard inspection process:

Over 400+ detailed photos taken for comparison to move-in condition
Documentation of anything missing, damaged, or worn
Notes from the field team on anything unusual

🧾 (1-4 Days) Internal Review: Damage + Make Ready

Once the Property Walk is complete, our internal team reviews everything and takes two key actions:

Guest-Caused Damage or Missing Items
We calculate deductions from the guest’s deposit or file a claim against our damage insurance (remember: you don’t pay for this). We’ll handle collecting and coordinating repairs directly.
‘Make Ready’ Maintenance List
We compile a list of items that aren’t the guest’s fault but are needed to keep your home in great shape—like replacing a worn-out filter, tightening cabinet hinges, or refreshing caulk in the bathroom.
1. Unrelated to guest-caused issues, we'll send you a quick summary (if anything needs addressing) with:

Required maintenance we’re already handling (things like air filters, general wear and tear, landscaping that needs attention, etc.)
Optional upkeep items we suggest for your approval

Note: we may not send this communication if there are no/de minimis make-ready items

💸 (7-30 Days) Final Steps: Refund + Fixes

Once we've fully reviewed the inspection, assessed guest caused damages, and determined owner make-ready items,:

Guest-caused damages
- Any unused portion of the guest’s deposit is refunded
- We coordinate and dispatch vendors to handle damage-related repairs (paid for by deposits or insurance, not you)
Non-guest-caused make-ready items
- Required items
  - We dispatch our TCH maintenance techs to complete the work or obtain quotes from vendors if outside their scope
- Suggested/recommended items
  - We wait to hear back from you before taking any action
  - Note: we do our best to surface feedback from prospective guests who tour and cross-reference known recommended items when communicating with you

🏡 The Result: A Home That’s Clean, Maintained, and Ready for the Next Guest

With this process, your home stays in top condition, protected and proactively maintained—without you lifting a finger, and ready to continue earning above average rents.