Post-Checkout Clean and Inspection Process

📘 What Happens After a Guest Leaves?

Note: your property is being fully marketed by our Reservations team throughout this process. Learn more about our Active Leasing Strategy.

After a guest checks out, Texas Corporate Homes follows a structured post-checkout clean and inspection process to ensure the property is clean, documented, and ready for the next reservation.

Note: Your property continues to be fully marketed by the Reservations team throughout this process.

🧼 Day of Checkout: Full Professional Cleaning

As soon as the guest departs, a professional cleaning crew is dispatched to clean the home top to bottom. This includes:

• Thorough surface and floor cleaning
• Laundry (linens, towels, etc.)
• Restocking essentials
• Trash removal
• Inspection of any obvious issues noticed during cleaning

Cleaning costs are handled as part of Texas Corporate Homes’ operations to keep the property guest-ready.

📸 Next Day: Detailed Property Walk & Inspection

The following day, a core Texas Corporate Homes team member completes a Property Walk, which serves as the primary inspection process.

This includes:

• 400+ detailed photos taken for comparison to the guest move-in condition
• Documentation of missing, damaged, or worn items
• Notes from the field team on anything unusual

🧾 (1–4 Days) Internal Review: Damage & Make-Ready

Once the Property Walk is completed, the internal team reviews all findings and takes the following actions:

Guest-Caused Damage or Missing Items

• Deductions are calculated from the guest’s deposit or
• A claim is filed against damage insurance

Texas Corporate Homes handles repair coordination and collection related to guest-caused issues.

Make-Ready Maintenance List

A separate list is compiled for items not caused by the guest but required to keep the home in good condition, such as:

• Replacing worn filters
• Tightening cabinet hinges
• Refreshing caulk in bathrooms

If applicable, owners may receive a brief summary that includes:

• Required maintenance already being handled (general wear and tear items)
• Optional upkeep items suggested for owner approval

This communication may not be sent if there are no or only de minimis make-ready items.

💸 (7–30 Days) Final Steps: Refunds & Repairs

After inspection review and classification of items:

Guest-Caused Items

• Any unused portion of the guest’s deposit is refunded
• Vendors are coordinated and dispatched to complete repairs
• Repairs are paid for using deposits or insurance, not by the owner

Non-Guest-Caused Make-Ready Items

• Required items are completed by TCH maintenance technicians or quoted through vendors if outside scope
• Suggested items require owner approval before work is performed

When applicable, feedback from prospective guest tours may be referenced when discussing recommended items.

🏡 The Result

The process ensures the home is:

• Clean
• Documented
• Maintained
• Ready for the next guest

All without requiring direct involvement from the owner.